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What is your return policy?
If the recipient of your gift basket wishes to return it, the basket must be
returned within 10 days of receipt undisturbed. This means the
basket cannot be disassembled in any way, so that we can give the next
customer the same satisfaction of receiving a well put-together gift basket.
A refund check or gift certificate can be mailed to the recipient or the credit card on file will be
refunded. Please return it in the original packaging (marked FRAGILE) to Cotton Creations, 2655 W.
Airport Road, Morris, IL 60450 for a full refund (if all items are
returned in satisfactory condition). Custom made
gift baskets cannot be returned.
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How can I contact you?
So that we can spend more time working on your gift baskets, we prefer to
handle all questions via
email. We do our best to answer your emails
within 24 hours.
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Can I mix products from one basket to the other?
Customers cannot switch products from one gift basket to the other. Our
inventory is set up in such a way that removing an item from one basket may
cause a shipping delay for another customer because of a missing item.
If you wish to have a certain item from another basket, we may have an extra
one or we could possibly
order that item for you. However, there may be a delay in shipping and
an increase in the price of the basket. Please send an email in advance
if you wish to add or replace an item.
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Can I request a different size outfit?
The sizes that we have listed are the sizes that we have in stock for that
particular basket. If you wish to request a different size outfit, we
could check from our supplier to see if it comes in a different size.
This will cause a delay in shipping. Please send an email with your
request before you place an order.
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What do you mean when you say an item will be substituted for
one of equal or better value?
Sometimes it may be necessary to substitute an item that is pictured or listed
in the description. It is possible that the supplier no longer carries the item
or it is out of stock. If this is the case we will use our best judgment
and substitute the item for a different style/color or manufacturer of equal
value.
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Do you accept
custom orders?
You may request a specially made gift basket of your theme choice.
However, this could take some time, depending on your request (possibly 4-6
weeks). Also, the gift basket must include no less than 10 items.
Please email your request and we will send you a quote. Because we
cannot resell a custom made gift basket, it cannot be returned.
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How long will it take to receive my gift basket
and how is it shipped?
After your order is received, your basket will be completed and shipped to you
within 3 business days. Your credit card is charged at the time it is mailed
and will include the shipping/handling amount which is approximately $9.95-$14.95
for domestic shipping. (The shipping amount does not show
up in the shopping cart at the time of checkout). It is shipped by
United Parcel Service (UPS ground delivery)
or by United States Postal Service (USPS Priority delivery or Parcel Post).
We will select the most economical means of shipping that will depend on the
individual basket weight and location where it is to be delivered. An email
will be sent to you with the shipping details. International shipping depends
on where the package is being shipped. Please refer to each basket for
shipping charges.
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Where
do you ship?
Our gift baskets can only be shipped within the United States or overseas. At this
time we do not ship our baskets to P.O. Boxes, APO/FPO addresses.
Customers that request a package to be overseas should contact us before
placing an order to receive a shipping quote.
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Is your shopping cart secure?
You can rest assured that your credit card information will be handled by
professional companies that specialize in the passing on of vital information
through the internet. We and they are aware of the importance of a safe,
secure site. By utilizing the shopping cart services of Freedom Networking
Solutions Inc., customers can submit their credit card information securely.
We have also partnered with Authorize.Net, who manages the complex routing of
sensitive customer information. They implement and maintain the most rigid industry-defined security standards
providing merchants the highest level of security possible and assuring
customers that their sensitive information will be protected. Please view the
address bar in your browser. Secure pages contain an internet address that
begins with https: instead of http: Also, on some browsers a "lock" will
appear on the bottom right-hand corner that demonstrates a secure page.
For more information visit our
secure shopping page.
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Do you sell your gift baskets wholesale?
Sorry, we do not sell our gift baskets wholesale.
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What type of payments do you accept?
We accept
payment by personal check, money order, or credit card. The credit cards we
accept are Visa, Master Card and American Express. Your credit card is
charged when your order is shipped. To place an order by
mail, please go to the order form to print. Make your check or money
order payable to Cotton Creations and mail to Cotton Creations, 2655 W.
Airport Road, Morris, IL 60450
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Can I order by mail instead of online?
Yes, please print an order form and mail it to Cotton Creations, 2655 W.
Airport Road, Morris, IL 60450. You may use a credit card or send a
check. If using a personal check, your order will not be shipped until
the check has cleared the bank.
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Can I specify
a gift card?
Yes, there is a space provided at check out for special instructions or gift
card information.
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